Roberts will take the first break after ensuring that Smith, Jones and Lee found their way to their games. Smith., Jones and Lee will be working their respective games for the entire shift. These three games are grouped together to form a "string." When things get really goofy, like when you empty an ashtray in the garbage can and then find yourself "borrowing" water bottles from customers so you can extinguish the fire you started (like I did yesterday) that will be the moment the dealers come back from break and are standing there waiting for you.Īnyway, dealers are assigned to games using one of these two techniques or a variation of them:Įvery dealer has either a table assignment or they are a relief dealer for three games. When it gets close to the end of swing shift and tables are being closed, dealers need to be re-assigned or EO’d, it will naturally be more demanding and often require some quick and calm decisions from you. Being the floor supervisor that is responsible for ensuring the dealers know their table assignments is often referred to as being the "pencil" or "the supervisor that is running the rubber band." When things go right, sending dealers to their games is only a momentary distraction from your other duties.
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